Delivery & Returns


USA & CANADA ORDERS
We charge $20 for parcels up to 2kg and $35 for anything above that. 

Items will normally be dispatched from our UK-based warehouse within 72 hours (during the working week) or in the next two working days if ordered at the weekend or on a UK Bank Holiday. Seasonal periods or during 'Sale' periods, might be subjected to longer dispatch times. If your order is urgent, let us know via email at shop@magpieline.com and we will try our best to accommodate.

Items will be sent by Parcelforce - it's a fully tracked and 'signed for' service.

We can not guarantee exact delivery times once the item is shipped, but it can be as soon as 3 working days.

We make every effort to pack your items securely to ensure you receive them in perfect condition. On occasion, delicate items, particularly ceramics, do get damaged in transit. In such instances, we will readily send replacements. Please do not be offended if asked to provide photographic evidence by SMS or email of such damage. This is required by us in order to claim compensation from the couriers and no further inferences should be drawn.


RETURNS
Online customers have a 30 day cooling off period after receiving the goods, within which they may cancel the order and be issued with a refund (for purchased items only, shipping cost is not refunded). Customers must inform us of their wish to cancel in writing (email is fine) within this period. Customers have every right to inspect the goods for suitability as they would reasonably be allowed to in any shop. Whilst the removal of items from packaging for the purpose of inspection is fair and reasonable, customers are reminded that they too have a duty of care and must take adequate steps to look after the goods.

Magpie will not collect unwanted goods and will not pay to have them returned. Goods should be returned in the packaging they were sent in and utilising any packaging materials originally provided, or failing that, in comparable packaging that might reasonably be expected to protect the items from damage during transit.


Faulty / damaged / incorrect goods

We fully appreciate the disappointment and inconvenience upon discovering eagerly awaited goods are either damaged or not the correct ones. If a product is defective we are happy to refund your costs in returning it to us providing notification is given to us in writing within 7 days of delivery. We will replace or refund any faulty, damaged or incorrect goods, subject to stock availability.