PRIVACY POLICY



Your privacy is important to us and we treat any information you provide to us with care. By visiting cubicwholesale.com (“our website”) or by placing orders over the phone you are accepting and consenting to the practices described in our privacy policy.


WHO WE ARE

We are Magpie Line Limited, a company registered in England and Wales (Company No. 11868443), with a registered office at Duckyls Clock House, Selsfield Road, East Grinstead, RH19 4LP.


WHAT INFORMATION WE COLLECT

We receive and store information that you give us using our website or that you provide us by email or telephone. This information may be provided when ordering from us, registering an account, accessing your account or general account management, ie. updates on stock, delivery, new lines etc. It may include your company name, phone number, postal address, email address, contact and bank / credit card details. Payment can be done by bacs or card, and bank card details are only taken by phone or online, we never take card details over email. We only store your bank card details if given prior written consent by you to do so, at which point they will be stored in a secure payment system called Global Iris, which we do not have access to. However you can request for these details to be removed at any time (via your dedicated account manager).


HOW WE USE THIS INFORMATION

- To deliver the products you have purchased, send catalogues / samples.
- To contact you in relation to orders place, arrange delivery, keep you informed about new products, in stock items, promotions etc.
- For "administrative purposes", which means that we may contact you for reasons related to your account – check / update company details.
- IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use;


WILL WE SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

If you have a credit account with us your payment / invoice information will be shared with our bank, METRO, who collect the payment.
In order to complete your order we may need to disclose some of your information to our delivery partners including DHL / Fedex, DPD, Palletways, Royal Mail, Woodland, Uniserve, Parcel Force and their affiliates.

We sometimes share your contact details with event organisers for them to pass on beneficial services (relating to a show we are exhibiting at only), such as VIP invites, accommodation offers etc.
From time to time we will send out new brochures / catalogues directly from the printers, on these occasions we will pass on customer contact details.


MARKETING & NEWSLETTER

We will contact you via regular email newsletters, with news and promotions. You are able to opt out any time.

In order to make our newsletters more useful and interesting we receive a confirmation when you open and click on any link within an email from us. This option can be disabled in "preferences" accessible via links at the bottom of every newsletter we send you. There's also an "unsubscribe" link there that you're welcome to use if you no longer wish to receive our newsletters.

Our newsletters are sent via an online marketing platform called Mad Mimi - https://www.madmimi.com.


YOUR RIGHT TO ACCESS AND EDIT OR DELETE INFORMATION

You're welcome to access and edit any information we hold about you. You can do it via your web account or by contacting us at shop@magpieline.com. If you'd like your web account to be removed and any personal data deleted, please contact your dedicated account manager.


COOKIES POLICY

Like many websites, we use “cookies” and obtain certain information automatically when your web browser accesses our website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; purchase history, clickstream/path analysis of your journey through our website; and products you searched for. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


YOUR CONCERNS

If you have any questions or comments about our privacy policy, or if you have submitted information that you do not wish us to store, please contact us at the address below, by telephone (+44 07977430404) or email (shop@magpieline.com) and the information will be corrected as soon as possible or removed from our database as you request.