Delivery & Returns

£4.95 for UK Mainland & Scotland - DPD courier.
Current dispatch time is 4-5 working days from the time order is placed. Then the parcel gets to you the next working day.
We do not currently ship to the areas below: 

AB37 to AB38
AB44 to AB45
AB53 to AB56
CA18 to CA27
HS1 to HS9
IV14 to IV28
IV30 to IV32
IV36 to IV36
IV40 to IV56
IV9 to IV12
KA27 to KA28
LA15 to LA23
PA20 to PA20
PA21 to PA38
PA41 to PA41
PA42 to PA49
PA60 to PA60
PA61 to PA78
PA80 to PA88
PH17 to PH26
PH30 to PH44
PH49 to PH50
TR21 to TR25

We also deliver to some European countries via DHL couriers, see the rates below:
PLEASE MIND: Due to nature of our products (mostly heavy ceramics and fragile glassware) we use tiered shipping rates and the cost increases with order volume.

Austria - £23.95 (orders up to £100) / £37.90 (orders up to £200)
Netherlands, Germany - £16.95 (orders up to £100) / £33.90 (orders up to £200)
Belgium - £15.95 (orders up to £100) / £31.90 (orders up to £200)
Denmark - £20.95 (orders up to £100) / £41.90 (orders up to £200)
Italy - £25.95 (orders up to £100) / £51.90 (orders up to £200)
Latvia - £25.95 (orders up to £100) / £51.90 (orders up to £200)
Luxembourg - £17.95 (orders up to £100) / £35.90 (orders up to £200)
Lithuania - £23.95 (orders up to £100) / £37.90 (orders up to £200)
Finland - £35.95 (orders up to £100) / £71.90 (orders up to £200)
France - £19.95 (orders up to £100) / £39.90 (orders up to £200)
Poland - £19.95 (orders up to £100) / £39.90 (orders up to £200)
Spain - £24.95 (orders up to £100) / £49.90 (orders up to £200)
Sweden - £24.95 (orders up to £100) / £49.90 (orders up to £200)
Slovenia - £23.95 (orders up to £100) / £47.90 (orders up to £200)
Slovakia - £24.95 (orders up to £100) / £49.90 (orders up to £200)
Portugal - £29.95 (orders up to £100) / £59.90 (orders up to £200)

If you'd like to place a bigger order - please get in touch and we'll work out the shipping cost.
Online customers have a 30 day cooling off period after receiving the goods, within which they may cancel the order and be issued with a refund (for purchased items only, shipping cost is not refunded). Customers must inform us of their wish to cancel in writing (email is fine) within this period. Customers have every right to inspect the goods for suitability as they would reasonably be allowed to in any shop. Whilst the removal of items from packaging for the purpose of inspection is fair and reasonable, customers are reminded that they too have a duty of care and must take adequate steps to look after the goods.

Magpie will not collect unwanted goods and will not pay to have them returned. Goods should be returned in the packaging they were sent in and utilising any packaging materials originally provided, or failing that, in comparable packaging that might reasonably be expected to protect the items from damage during transit.

Faulty / damaged / incorrect goods
We fully appreciate the disappointment and inconvenience upon discovering eagerly awaited goods are either damaged or not the correct ones. If a product is defective we are happy to refund your costs in returning it to us providing notification is given to us in writing within 7 days of delivery. We will only refund faulty, damaged or incorrect goods purchased in our SALE section, full-priced items can be either refunded or replaced, subject to stock availability...

We try to reuse as much packaging as we can that comes through the warehouse, so please don’t worry if your box is a little rough around the edges. By reusing, we’re reducing waste and able to keep shipping charges low, a win win situation! Feel free to reuse our box that’s filled with your lovely new products, and don’t worry everything has been wrapped and padded to protect in transit.